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Right of withdrawal

Right of cancellation by the customer
If you are a natural person that concludes a legal transaction for a purpose that is not predominantly a commercial or independent professional activity (consumer), you are entitled to the right of cancellation in accordance with sect. 312g in connection with sect. 355 German Civil Code.

Cancellation policy

Right of cancellation
You have the right to cancel this contract within fourteen days without giving reasons.
The cancellation period is fourteen days starting with the day
• on which you or a third party named by you that is not the forwarder took possession of the goods if you ordered an item or several items in the context of a single order and the item/items are delivered at the same time;
• on which you or a third party named by you that is not the forwarder took possession of the goods if you ordered several items in the context of a single order and the items are delivered separately;
• on which you or a third party named by you that is not the forwarder took  possession of the last piece of the delivery or the last item if you ordered an item that is delivered in several partial deliveries or pieces;
• on which you or a third party named by you that is not the forwarder took possession of the first item if you concluded a contract on the regular delivery of items beyond a determined period of time.

In order to exercise your right of cancellation, you must inform us (KF Design GmbH - Retouren -, Nauenweg 36 a, 47805 Krefeld, telephone: +49 (0) 21 51 - 62 33 90, fax: +49 (0) 2151 - 62 33 9 -11, e-mail: info@remember.de) via an explicit statement (e.g. a letter sent by mail, a fax or an e-mail) to cancel this contract. To do so, you may use our sample cancellation form; however, this is not obligatory.

> sample cancellation form (PDF) download

To view the sample cancellation form, you will need the free Adobe Acrobat Reader, which you may download here: Adobe Acrobat Reader

Alternatively, you may also send this cancellation form: fill in and submit this form. If you use this option, we will immediately (e.g. via e-mail) send you a confirmation of receipt of your cancellation. In order to keep the deadline, it is sufficient that you send the notice on the use of cancellation right prior to the lapse of the cancellation right.

Consequences of cancellation

If you cancel this contract, we will be obliged to immediately refund all payments that we received from you, including delivery costs (except for additional costs that were incurred due to the fact that you desired a different kind of delivery differing from the cheapest standard delivery that we offer) and within fourteen days at the latest starting with the day on which we receive the notice of cancellation of the contract. For this refund, we use the same payment method that you applied for the original transaction unless something else was expressly agreed upon. This refund will in no case involve charges for you. We may withhold the refund until we receive the goods or until you provide evidence that you dispatched the goods, depending on which is earlier. You must immediately send back or hand over the goods within fourteen days at the latest, starting with the day on which you give notice of the cancellation of the contract to KF Design GmbH - Retouren -, Nauenweg 36 a, 47805 Krefeld, Germany. The deadline is kept if you dispatch the goods within the period of fourteen days. The return of the goods is at your direct expense. You will only have to pay for a possible loss of value of the goods if such loss of value is attributed to a use that was not required for the examination of the properties, features and functionality of the goods.


End of cancellation policy