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Terms and Conditions

General Terms and Conditions

Contents and conclusion of contract
By placing an order you give a binding offer to purchase the goods and declare your consent to the application of these general terms and conditions. A contract is concluded only when we declare the acceptance of the order that will be sent with a separate order or dispatch confirmation, however, at the latest with the dispatch of the goods.

You will receive the goods within 1-3 working days. In case of unavailability of the ordered goods we will send you the available goods as a partial delivery if possible. The delivery costs for the remaining goods will of course be borne by us. If delivery is not possible within the given period, we will inform you. Please note: deliveries to P. O. boxes and APO addresses are not possible. 

Delivery costs
Delivery costs within Germany:  € 4.95 incl. VAT. Digital vouchers are free of forwarding costs. For deliveries abroad other delivery and payment conditions apply. For further information don't hesitate to call us at +49 (0) 21 51 - 62 33 90.

All prices are in euro and contain the respective applicable legal value added tax. With the publication of new prices and price lists all previous prices lapse. We send the goods as per invoice payable within 21 days after receipt of the invoice. There is no possibility of discount.

Retention of title
Until complete payment has been made the goods remain our property.

If you should find any deficiencies, you may claim the legal warranty rights. If delivered items should have obvious material or manufacturing faults including transportation damages, please immediately report such faults to us.

Image rights
All image rights reside in us or our partners. Use without explicit authorisation is prohibited.

Return of batteries/accumulators
Some of our goods are delivered with batteries. You are required by law to return batteries and accumulators. You may do so after use to us, one of your local collection points or to your local retailer. Batteries containing hazardous substances feature a sign consisting of a crossed-out waste bin and the chemical symbol (Cd, Hg or Pb) of the heavy metal justifying the assessment as hazardous.

Data privacy
We know that you insist on the cautious processing of your personal data. Therefore, data privacy is very important to us. We strictly adhere to the legal provisions of the German Federal Data Privacy Act and the German Teleservices Act. However, we require a small amount of data to be able to smoothly process your order. To be able to contact you faster than via mail, we ask you to provide us with your phone number and e-mail address. We predominantly use your personal data to process your order; for this purpose, we transmit this data to cooperation partners (e.g. the delivery service that we employ) if required. Such data may exclusively be used by the recipient for the purpose of this task. Of course, permission to use and process the data may be revoked at any time, ideally via an informal e-mail to info@remember.de or per mail to KF Design GmbH, Nauenweg 36 a, 47805 Krefeld.

Right of cancellation by the customer
If you are a natural person that concludes a legal transaction for a purpose that is not predominantly a commercial or independent professional activity (consumer), you are entitled to the right of cancellation in accordance with sect. 312g in connection with sect. 355 German Civil Code.

Cancellation policy

Right of cancellation
You have the right to cancel this contract within fourteen days without giving reasons.
The cancellation period is fourteen days starting with the day
• on which you or a third party named by you that is not the forwarder took possession of the goods if you ordered an item or several items in the context of a single order and the item/items are delivered at the same time;
• on which you or a third party named by you that is not the forwarder took possession of the goods if you ordered several items in the context of a single order and the items are delivered separately;
• on which you or a third party named by you that is not the forwarder took  possession of the last piece of the delivery or the last item if you ordered an item that is delivered in several partial deliveries or pieces;
• on which you or a third party named by you that is not the forwarder took possession of the first item if you concluded a contract on the regular delivery of items beyond a determined period of time.

In order to exercise your right of cancellation, you must inform us (KF Design GmbH, Nauenweg 36 a, 47805 Krefeld, telephone: +49 (0) 21 51 - 62 33 90, fax: +49 (0) 2151 - 62 33 90, e-mail: info@remember.de) via an explicit statement (e.g. a letter sent by mail, a fax or an e-mail) to cancel this contract. To do so, you may use our sample cancellation form; however, this is not obligatory.

> sample cancellation form (PDF) download

To view the sample cancellation form, you will need the free Adobe Acrobat Reader, which you may download here: Adobe Acrobat Reader

Alternatively, you may also send this cancellation form: fill in and submit this form. If you use this option, we will immediately (e.g. via e-mail) send you a confirmation of receipt of your cancellation. In order to keep the deadline, it is sufficient that you send the notice on the use of cancellation right prior to the lapse of the cancellation right.

Consequences of cancellation
If you cancel this contract, we will be obliged to immediately refund all payments that we received from you, including delivery costs (except for additional costs that were incurred due to the fact that you desired a different kind of delivery differing from the cheapest standard delivery that we offer) and within fourteen days at the latest starting with the day on which we receive the notice of cancellation of the contract. For this refund, we use the same payment method that you applied for the original transaction unless something else was expressly agreed upon. This refund will in no case involve charges for you. We may withhold the refund until we receive the goods or until you provide evidence that you dispatched the goods, depending on which is earlier. You must immediately send back or hand over the goods within fourteen days at the latest, starting with the day on which you give notice of the cancellation of the contract to KF Design GmbH, Nauenweg 36 a, 47805 Krefeld. The deadline is kept if you dispatch the goods within the period of fourteen days. The return of the goods is free of charge with the enclosed return slip (within Germany). You will only have to pay for a possible loss of value of the goods if such loss of value is attributed to a use that was not required for the examination of the properties, features and functionality of the goods.

End of cancellation policy

Exemption / Lapsing of the cancellation right
According to sect. 312g para. 2 of the German Civil Code (BGB), a right of cancellation does not apply, among other things, to contracts on the delivery of goods that are not prefabricated and for the manufacture of which an individual choice or definition made by the customer is decisive or that were clearly tailored to the customer's individual needs. The right for cancellation will lapse prematurely for contracts on the delivery of sealed goods that are not suitable for return due to reasons of health protection or hygiene if the seal is removed after delivery.

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Data privacy statement for the use of Facebook plug-ins (like button)
Our pages contain plug-ins of the social network Facebook, 1601 South California Avenue, Palo Alto, CA 94304, USA. You can recognize them by the Facebook logo or the "like button" on our page. An overview of the Facebook plug-ins is available here: http://developers.Facebook.com/docs/plugins/. When you visit our pages, a direct connection is established between your browser and the Facebook server. Facebook will therefore obtain the information that you visited our page with your IP address. If you click on the Facebook "like button" while logged in to your Facebook user account, you may link the contents of our pages to your user account. We inform you that we as the provider of the pages do not obtain any information on the transmitted data or their use by Facebook. Further information on this subject is available in the data privacy statement by Facebook at http://de-de.Facebook.com/policy.php.
If you do not want Facebook to be able to assign your visits on our pages to your Facebook user account, please log out from your Facebook user account. Source reference: Facebook data privacy statement

Version March 2021