Right of withdrawal
Consumer’s right of withdrawal
If you are a natural person entering into a legal transaction for a purpose that is predominantly neither commercial nor related to your self-employed professional activity (consumer), you are entitled to a right of withdrawal in accordance with Section 312g in conjunction with Section 355 of the German Civil Code (BGB).
Cancellation policy
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day,
- at which you or a third party designated by you, other than the carrier, took possession of the goods, if you have ordered one or more items as part of a single order and the item or items are delivered together;
- on which you or a third party designated by you, other than the carrier, took possession of the last item, if you ordered several items as part of a single order and the items were delivered separately;
- on which you or a third party designated by you, other than the carrier, took possession of the final partial consignment or the final item, if you have ordered goods that are delivered in several partial consignments or items;
- on which you or a third party designated by you, other than the carrier, took possession of the first item of goods, if you have entered into a contract for the regular delivery of goods over a specified period.
Download sample withdrawal form (PDF)
To view the sample withdrawal form, you will need the free Adobe Acrobat Reader, which you can download here: Adobe Acrobat Reader
Please feel free to use the form below; we will then send you immediate confirmation (e.g. by email) that we have received your withdrawal. To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the withdrawal period expires.
Consequences of withdrawal
If you withdraw from this contract, we shall refund you for all payments we have received from you, including delivery costs (excluding any additional costs arising from your choice of a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days of the day on which we receive notification of your withdrawal from this contract. We will issue this refund using the same payment method you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees in connection with this refund. We may withhold the refund until we have received the goods back or until you have provided proof of shipment, whichever is earlier. You must return or hand over the goods to KF Design GmbH – Returns –, Nauenweg 36 a, 47805 Krefeld without delay and in any event no later than fourteen days from the day on which you notify us of the cancellation of this contract. The deadline is met if you dispatch the goods before the expiry of the fourteen-day period. You will only be liable for any diminished value of the goods if this is attributable to handling of the goods that goes beyond what is necessary to establish their nature, characteristics and functioning.