Right of cancellation

Right of cancellation of the consumer

If you are a natural person who concludes a legal transaction for a purpose that can predominantly be attributed neither to your commercial nor your independent professional activity (consumer), you have a right of cancellation in accordance with § 312g in conjunction with § 355 BGB.

Cancellation policy

Right of cancellation

You have the right to cancel this contract within fourteen days without giving any reason.

The cancellation period is fourteen days from the date,

on which you or a third party named by you, who is not the carrier, have taken possession of the goods, if you have ordered one or more goods as part of a single order and the good or goods are delivered uniformly;
on which you or a third party named by you, who is not the carrier, has taken possession of the last goods, if you have ordered several goods as part of a single order and the goods are delivered separately;
on which you or a third party named by you, who is not the carrier, have taken possession of the last partial consignment or the last piece, if you have ordered goods that are delivered in several partial consignments or pieces;
on which you or a third party named by you, who is not the carrier, have taken possession of the first goods, if you have concluded a contract for the regular delivery of goods over a fixed period of time.

To exercise your right of cancellation, you must inform us (KF Design GmbH - Retouren -, Nauenweg 36 a, 47805 Krefeld, phone: +49 (0) 21 51 - 62 33 90, fax: +49 (0) 2151 - 62 33 9 -11, e-mail: service@remember.de) by means of a clear statement (e.g. a letter sent by post, fax, or e-mail) about your decision to cancel this contract. You may use our sample cancellation form for this purpose, but it is not obligatory.

Download sample cancellation form (PDF)

To view the sample cancellation form you require the free Adobe Acrobat Reader, which you can download here: Adobe Acrobat Reader

Alternatively, you can also complete and submit this cancellation form: www.remember.de/widerrufsformular. If you use this option, we will promptly (e.g. by e-mail) send you confirmation of receipt of such a cancellation. To meet the cancellation deadline, it is sufficient that you send your notification of exercising the right of cancellation before the end of the cancellation period.

Consequences of the cancellation

If you cancel this contract, we will refund all payments that we have received from you, including delivery costs (with the exception of the additional costs arising from your selection of a type of delivery other than the cheapest standard delivery offered by us and with the exception of delivery costs for orders that have not been delivered to one of the following countries: Germany, Austria, Switzerland, Belgium, Netherlands, Luxembourg, France, Italy, Spain), immediately and at the latest within fourteen days from the day on which the notice about your cancellation of this contract is received by us. For this refund we will use the same payment method you used in the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged fees for this refund. We may withhold reimbursement until we have received the goods back, or until you have supplied evidence of having sent back the goods, whichever is the earlier. You must send back or hand over the goods to KF Design GmbH - Retouren -, Nauenweg 36 a, 47805 Krefeld without delay, and in any event no later than fourteen days from the day on which you inform us about the cancellation of this contract. The deadline is met if you dispatch the goods before the period of fourteen days has expired. The return of the goods is only free of charge for you with the enclosed return slip. You are only liable for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their quality, properties and functioning.

Cancellation form

Customer number* Customer number*

Customer number must not be empty.

Your message

Ordered on* Ordered on*

Ordered on must not be empty.

Received on* Received on*

Received on must not be empty.

Company Company

First name* First name*

First name must not be empty.

Last name* Last name*

Last name must not be empty.

Your email address Your email address

Street* Street*

Street must not be empty.

Postal code* Postal code*

Postal code must not be empty.

City* City*

City must not be empty.

date* date*

date must not be empty.

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