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Right of withdrawal

You will find the withdrawal form below

The consumer’s right of withdrawal

If you are a natural person entering into a legal transaction for a purpose that is predominantly neither part of your commercial nor your self-employed professional activity (consumer), you are entitled to a right of withdrawal in accordance with Section 312g in conjunction with Section 355 of the German Civil Code (BGB).

Cancellation policy

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day,

  • at which you or a third party designated by you, other than the carrier, took possession of the goods, if you have ordered one or more items as part of a single order and the item or items are delivered together;
  • at which you or a third party nominated by you, who is not the carrier, took possession of the last item, if you ordered several items as part of a single order and the items were delivered separately;
  • on which you, or a third party designated by you (other than the carrier), took possession of the last partial consignment or the last item, if you ordered goods that were delivered in several partial consignments or items;
  • on which you or a third party nominated by you, other than the carrier, took possession of the first item of goods, if you have entered into a contract for the regular supply of goods over a specified period.


To exercise your right of withdrawal, you must inform us (KF Design GmbH – Returns –, Nauenweg 36 a, 47805 Krefeld, telephone: +49 (0) 21 51 - 62 33 90, Fax: +49 (0) 2151 - 62 33 9 -11, Email: service@remember.de) by means of a clear statement (e.g. a letter sent by post, a fax or an email) of your decision to withdraw from this contract. You may use our model withdrawal form for this purpose, though this is not mandatory. 

Download sample withdrawal form (PDF)

To view the model withdrawal form, you will need the free Adobe Acrobat Reader, which you can download here: Adobe Acrobat Reader

Please feel free to use the form below; we will then send you confirmation of receipt of such a cancellation without delay (e.g. by email). To meet the withdrawal deadline, it is sufficient for you to send notification of your exercise of the right of withdrawal before the withdrawal period expires.

Consequences of cancellation

If you withdraw from this contract, we shall refund to you all payments we have received from you, including delivery costs (with the exception of any additional costs arising from your choice of a delivery method other than the cheapest standard delivery offered by us), without undue delay and at the latest within fourteen days of the day on which we receive notification of your withdrawal from this contract. We will make this refund using the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; Under no circumstances will you be charged any fees in connection with this refund. We may withhold the refund until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is the earlier. You must return or hand over the goods to KF Design GmbH – Returns –, Nauenweg 36 a, 47805 Krefeld without undue delay and, in any event, no later than fourteen days from the day on which you notify us of your withdrawal from this contract. The deadline is deemed to have been met if you dispatch the goods before the expiry of the fourteen-day period. You will only be liable for any loss in value of the goods if this loss in value is attributable to handling of the goods that goes beyond what is necessary to ascertain their nature, characteristics and functioning.

Withdrawal form

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