FAQ'S

Shipping

Which transport company will deliver my order?

Orders to Germany are usually delivered by DHL. Large-format products are delivered by DPD.
Orders with a destination outside Germany are delivered by UPS.

When will my delivery arrive?

Your ordered items will be with you within 1 to 3 working days. If an item is temporarily unavailable, we will send you all available products as a partial delivery first if possible. You will not incur any additional shipping costs as a result.

Can I track the progress of my parcel?

Yes, if you have provided your e-mail address, you will be sent a tracking number which you can use to track your parcel. If you have any questions about your order, please call us on 02151/623390.

What are the shipping costs?

The shipping costs within Germany are 5.95 euros. Different delivery and payment conditions apply for deliveries abroad. You can find more information about the shipping costs here.

Do you also deliver to a different delivery address?

Yes, you can specify a billing address with a different delivery address when placing your order.

Do you also deliver abroad?

Yes, with correspondingly different shipping costs. You can find more information about shipping costs here.

Is express delivery possible?

No, we deliver within 1 to 3 working days.

Payment

How do I pay for my order?

We offer the following payment methods:

PayPal, PayLater (invoice and instalment purchase from PayPal)
Credit card
Invoice purchase (from Ratepay, only to German delivery addresses)
SEPA direct debit (only to German delivery addresses)

There is no possibility of discount deduction.

My account

My name / address has changed!

You can change your data in the account area.

Forgotten your login password!

Please use the "Forgotten password" button in the account area.

Data protection

Why do you need my e-mail address?

We use your e-mail address to contact you if we have any queries. It also allows us to keep you informed about the progress of your parcel. On request, we also offer you the option of receiving news from us by e-mail.

Will my data be passed on to third parties?

No, we adhere strictly to data protection regulations and do not pass on any customer data to third parties.

Why would you like to know how I heard about you?

This information is very helpful for us to be able to advertise to specific target groups and thus successfully sell our products.

Catalogue

When will the new REMEMBER^{® catalogue} be available?

The new catalogue is already available. You can order it by telephone on 02151-623390 or use our order form on our homepage.
If you are already a customer, the catalogue will be sent to you automatically in mid-November.

Returns

How does a return work?

You can cancel your order within fourteen days. You can send your cancellation by fax, e-mail or post or you can use the cancellation form on our homepage and send it conveniently online.
The cancellation should be sent to:

KF Design GmbH
Nauenweg 36 a
47805 Krefeld

Phone: 02151/623390
Fax: 02151/6233911
E-mail: service@remember.de

Please return the goods to the above address.

Who bears the costs for the return?

Returns within Germany are only free of charge with the enclosed returns note.
Returns are free of charge for the following countries: Germany, Austria, Switzerland, Belgium, Netherlands, Luxembourg, France, Spain and Italy.

The goods have been delivered to my home damaged, what do I do now?

Please call us on 02151/623390.