carrier will deliver my order?
- Orders to germany are usually
fulfilled by DHL. Large-format products are fulfilled by DPD.
- Orders with destination outside
of germany will be fulfilled by UPS
will my delivery arrive?
- The items that you order will
be delivered to you within 1 to 3 working days. If an item is temporarily
out of stock, we will send you all the available products as a partial
delivery first, if possible. This will not incur any additional
track the shipment?
- Yes. If you have provided your
email address, a tracking number will be sent to you so that you can track
your parcel. If you have any questions about your order, please call us on
are the shipping costs?
- The shipping costs within
Germany are 5.95 euros. For deliveries abroad, other conditions of
delivery and payment apply. Further information about shipping
costs is available here.
also make deliveries to a different delivery address?
- Yes, you can specify an invoice
address with a different delivery address when you place your order.
also deliver abroad?
- Yes, with respectively
different shipping costs. Further information about shipping costs is
Are express shipments available?
- No, we deliver within 1 to 3
How do I
pay for my order?
following methods of payment are available to customers from Germany, Austria,
Switzerland and the Benelux countries:
- Invoice (payable upon receipt
customers from other foreign countries the following methods of payment:
payment discounts are not available.
name/my address has changed.
- You can change your data in the
forgotten my password for the login.
- Please use the “forgot
password” button in the account area.
you need my email address?
- We will use your email address
to contact you in the event of queries. It also allows us to inform you
about the progress of your parcel. If you wish, we can also offer you the
option of receiving news from us by email.
data be passed on to third parties?
- No, we strictly adhere to data
protection regulations and do not pass on any customer data to third
you want to know how I became aware of you?
- This information is very
helpful for us to be able to advertise according to each target group
thereby successfully distribute our products.
will the new REMEMBER® catalogue be available?
- The new catalogue is now
available. You are welcome to order it on 02151/623390 or to use our order
form on our homepage.
- If you are a customer already,
the catalogue will be sent to you automatically in mid-November.
a product return work?
- You can revoke your order
within fourteen days. You can send the revocation by fax, email or post or
you can use the revocation form on our homepage:
www.remember.de/widerrufsformular and send this easily online.
Please send your revocation to:
KF Design GmbH
Nauenweg 36 a
Please also return the goods to the above address.
covers the costs for the return?
- The return shipment is only
free of charge for you if you use the enclosed return slip.
goods that have been delivered to my home are damaged, what do I do now?
call us at 02151/623390
buy vouchers from you?
- Yes, you can buy three
different gift vouchers from you:
- Voucher to print out immediately
(if time is of the essence),
- Voucher by email (to be sent
to the recipient of a gift, e.g. if you are unable to meet them in
- Voucher card by post (an
attractive folding card which you can also send directly to the recipient
of the gift. We will add your individual text in loving style by hand.)
there any shops where it is possible to see the items on site?
- Yes, please use the retailer
search on our homepage.
collect the goods from you?
- No, unfortunately, that is not
possible. Krefeld is the home of our offices only.
I contact you by telephone?
- We are available Monday to
Friday from 9:00 until 18:00 hrs on telephone number 02151/623390.