World of REMEMBER is our free loyalty programme. With every purchase, you collect points that you can convert into discounts. The more you shop with us, the more attractive your status becomes and the more benefits you receive.

Yes, membership of the World of REMEMBER is free of charge. All you need is a customer account at REMEMBER.

To become a member of the World of REMEMBER, you need a customer account. To create a customer account, simply click on “Register now”, enter your details and tick the box to sign up for the World of REMEMBER Loyalty Programme.

Do you already have a customer account? Then log in to your account, go to the ‘Personal Details’ section, then to the ‘Remember Loyalty Programme’ tab and tick the box to sign up.

Another way to sign up is at checkout during your ordering process. But please note: in this case, you can only start collecting points with your next order – not with the current one. Our tip: log in to your customer account before placing your order to benefit from all the advantages straight away.

No, a customer account is required for this. An account can be set up quickly and has the advantage that you can view your orders, addresses and points at any time.

That depends on your tier: as a Fan, you receive 2 points per full euro of order value; as a Lover, 3 points and as an Enthusiast, 4 points. For an order value of €40, a Fan would therefore receive 80 points.

Points from an order are credited 14 days after the purchase date. This safety margin covers the statutory cancellation period. The welcome bonus upon registration and points for social media campaigns are usually available immediately.

Points are calculated based on the net value of the goods only. Delivery costs and any discounts applied are not taken into account.

This means that the points are still within the 14-day cooling-off period following your order. Once this period has expired and no returns have been received, the points will automatically become active and redeemable.

Your current points balance and tier are displayed in your customer account. You can also view your full points history by clicking the “Points overview” button.

Points and vouchers can usually be combined. Promotional discounts are sometimes excluded – details can be found at checkout during your ordering process.

Your annual turnover determines your tier. If you reach €250, you automatically become a Lover, from €400, you become an Enthusiast.

You automatically start as a Fan when you register. As soon as your annual turnover exceeds €250, you become a Lover; from €400, you become an Enthusiast. The turnover over the last 12 months is taken into account.

In that case, you may be downgraded. If your 12-month turnover falls below the relevant threshold, you will automatically be downgraded by one tier. Points already collected remain unaffected and do not expire as a result of the downgrade.

1 point is worth 2 cents. Points can be redeemed in fixed increments: 250 points = €5, 500 points = €10, 750 points = €15, 1,250 points = €25.

During the checkout process, you will see the option to convert your points into a discount code in your cart. Simply select the desired discount tier, copy the discount code and enter it under “Redeem voucher”. The amount will then be automatically applied to your cart.

Points discounts can be combined with most voucher codes. There may be exceptions for limited-time promotional discounts. You will see in your basket before completing your purchase whether your points will be credited additionally.

No, points can only be converted into discount vouchers for a purchase. Cash redemption is not possible.

No, points discounts can only be applied to the order value, not to the shipping costs.

Points are valid for 12 months from the date they are credited. They expire after this period unless they have been redeemed.

If you cancel your membership, all unredeemed points will expire. If you rejoin the programme, these points will not be credited again. We therefore recommend that you redeem your points beforehand.

If items are returned, the points awarded for them will be deducted on a pro rata basis. For example, if you return products worth €40 from an order of €80, the points for the returned items will be deducted. You will retain the rest.

You can send an invitation to friends via your customer account on the World of REMEMBER page. Your friends will receive a 10% discount on their first order with a minimum value of €30. As soon as your friend has successfully placed an order, you will be credited with 150 points.

Following the successful first order placed by the referred friend. The credit will be applied in the same way as for regular order points after the 14-day waiting period has ended.

No, self-referrals and referrals to existing members are excluded from the programme.

It may happen that points from a recent order are not yet visible if they are within the 14-day waiting period or the system is still synchronising. Please check this in your points history. If the discrepancy persists, we will be happy to forward the case to our technical department.

The 100 welcome points are awarded upon joining the programme (not upon registering your customer account). Please check whether you have activated participation in the loyalty programme under “Personal details” in your customer account. If you have and the points are missing, our customer service team will be happy to help.

No, the programme applies exclusively to purchases made in our own online shops remember.de and remember-design.ch. Purchases made in physical stores, from third-party retailers or via Amazon are not part of the programme.